Help & support
Stuck, or something not working as you expect? Email support@quercus.au with your store's myshopify address and what you were doing. We aim to reply within two business days (Australian time).
Getting started
- Install Tonepost from the Shopify App Store and open it from Apps in your Shopify admin.
- Add a source. Go to Content Sources, paste the address of a news site or blog you trust, and choose the feed Tonepost finds.
- Write your first post. Go to Generate Content, pick an article and click Generate. The starter "News & Industry" tone of voice is selected for you.
- Review it. Edit anything, add your own image if you like, then Save as Draft, Schedule or Publish to Shopify. Published posts appear under Online Store → Blog posts.
- Make it sound like you. Under Tone of Voice, describe your readers, your angle, how you sound and the words to avoid. Every new post follows it.
Common questions
How do I see how many people read my posts?
Open Analytics in Tonepost and click Turn on view tracking. Your theme editor opens with the Tonepost Tracking app embed switched on: click Save. You can also do it by hand under Online Store → Themes → Customize → App embeds. It counts views of blog posts only, with no cookies and no visitor details.
How does Auto-Pilot work? (Pro plan)
Auto-Pilot writes a post from your newest unused articles on the schedule you set (how often, and between which hours). By default each post is saved as a draft and you get an email to review it. You can choose to have posts published automatically instead; they then go live without anyone reading them first. Turn any Auto-Pilot off from its card on the Auto-Pilot page.
"We couldn't read that article"
Some sites block automatic reading. Tonepost won't guess what an article says, so it stops instead. Open the article, copy its text, and paste it into Generate Content → Manually input content. The post isn't counted against your plan.
Why didn't my post get the article's photo?
News photos are usually copyrighted, so Tonepost never uses them automatically. On the draft you can upload your own image, paste an image address, or click Use the source article's image if you have the right to use it.
How do I change or cancel my plan?
Open Plan & Billing in Tonepost. Upgrading takes you to Shopify to approve the charge; downgrading to Free cancels the paid plan straight away. Charges appear on your Shopify bill every 30 days. Uninstalling Tonepost also cancels any paid plan.
I've used all my posts for the month
Your allowance resets 30 days after your billing period started. You can upgrade any time from Plan & Billing for a bigger allowance.
What happens if I uninstall?
Tonepost loses access to your store straight away. Forty-eight hours later all its data about your shop is permanently deleted. Posts already on your blog stay; they're yours. See the Privacy Policy for details.
Contact
Email support@quercus.au. Please include your store's myshopify address.